Delete your Medhexia account

How to request deletion

1
Fill in the form below
Enter the email address of your Medhexia account. Adding the account's phone number helps us find it faster.
2
Confirm it's you
We contact you at the account's email address (or phone number) to verify that the request really comes from the account owner. Nothing is deleted without this confirmation.
3
We delete the account
Once confirmed, your account and its associated data are deleted within 30 days, and you receive a final confirmation.

Your account and login credentials (email, phone number, password)
Your personal details and those of the family profiles you manage (names, dates of birth, medical information entered in the app)
The links between your account and clinic patient files
App data: notification tokens, device data and preferences

Medical records, appointment and billing history held by the clinics you visited. Clinics are independent data controllers required by Tunisian healthcare regulations to retain patient files; contact the clinic directly to exercise your rights over those records.
Technical and security logs, kept for up to 12 months for fraud prevention
Copies in encrypted backups, purged within 90 days of the deletion

Verified requests are completed within 30 days.

You can remove an individual family profile from inside the app (open the profile, then “Delete profile”) without closing your account.

Questions? Email us at support@medhexia.com.